The 911 Dispatcher/Telecommunications Officer is the first-responder who needs to be ready to handle the initial call. This course includes training on the critical knowledge, skills and abilities necessary to be an Emergency Dispatcher/Telecommunicator. Once the course is completed, the student will receive their certificate from APCO-The Association of Public-Safety Communications Officers.
In addition to the basic APCO curriculum, other topics are covered such as
- Criminal law
- Special needs
- Fire dispatch
- Sex offenders
- Courts and investigations
- Due process
- Special crimes: non-traditional organized crimes, terrorism, and serial killers
- Officer, fire fighter and paramedic safety
Students will complete the course with a basic understanding and are ready to move into the On-The-Job phase. Supervisors of PSAPS (Public Safety Answering Points) will have a firm understanding of the position, making them more effective supervisors.
Program hours: 40
Course number: 555-402