911 Dispatch/Telecommunications Officer

The 911 Dispatcher/Telecommunications Officer is the first-responder ready to handle the initial 911 call. This course includes training on the critical knowledge, skills and abilities necessary to become an Emergency Dispatcher/Telecommunicator. Once you complete the course, you will receive your certificate from The Association of Public-Safety Communications Officers (APCO).

In addition to basic APCO curriculum, other topics covered include: 

  • Criminal law
  • Special needs
  • Fire dispatch
  • Sex offenders
  • Courts and investigations
  • Due process
  • Special crimes: non-traditional organized crimes, terrorism and serial killers
  • Officer, firefighter and paramedic safety

You will complete the course with a basic understanding and will be prepared to begin your career as a 911 Dispatcher.
Program hours: 40
Course Number: 555-402

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