The 911 Dispatcher/Telecommunications Officer is the first-responder ready to handle the initial 911 call. This course includes training on the critical knowledge, skills and abilities necessary to become an Emergency Dispatcher/Telecommunicator. Once you complete the course, you will receive your certificate from The Association of Public-Safety Communications Officers (APCO).
In addition to basic APCO curriculum, other topics covered include:
- Criminal law
- Special needs
- Fire dispatch
- Sex offenders
- Courts and investigations
- Due process
- Special crimes: non-traditional organized crimes, terrorism and serial killers
- Officer, firefighter and paramedic safety
You will complete the course with a basic understanding and will be prepared to begin your career as a 911 Dispatcher.
Program hours: 40
Course Number: 555-402