Focus will be on desktop data security, data retention and recovery. Students will be introduced to computer forensics / data recovery tools, local security issues, disaster recovery plans and legal data requirements (i.e. HIPPA requirements, Sarbanes-Oxley Act, etc.).

Students will learn to resolve operating system and application issues by telephone, remote access, or by visiting an end user's desktop. Students will gain a working knowledge of operating in a workgroup and a client/server environment. NOTE: This course will help prepare the student to take the Microsoft Certified Desktop Technician Exam 70-272.

Complete three elective credits. The suggested electives are: 154-109 IT Computer Support Specialist Internship 102-138 BIZ Internship 801-196 Oral/Interpersonal Communications 801-198 Speech This is for informational purposes only. Once you register for your course, you can delete this block from your timeline.

Please complete 809-143 Microeconomics or 809-195 Economics. This is for informational purposes only. Once you register for your course, you can delete this block from your timeline.

The student will prepare and present oral and written technical reports. Types of reports may include lab and field reports, proposals, technical letters and memos, technical research reports, and case studies. This course is designed as an advanced communication course for students who have completed at least the prerequisite introductory writing course.

This course is designed to provide an overview of modern scripting languages commonly used to build and extend network administration and security tools. The course will introduce the student to scripting on both the Microsoft and Linux platforms. Students will explore the uses of scripting languages and third party modules for accomplishing tasks including scanning, enumeration and automation of network tasks.

Please complete 804-134 Mathematical Reasoning or 804-115 College Technical Math 1. This is for informational purposes only. Once you register for your course, you can delete this block from your timeline.

This class broadens the students' customer service skill set. The course continues to build on end user communication methods, both oral and written. Students will be expected to prepare and deliver end user training, create written and online manuals and FAQ's (Frequently Asked Questions), and perform the day-to-day duties in a variety of help desk environments.

Please complete 809-172 Introduction to Diversity Studies or 809-196 Introduction to Sociology This is for informational purposes only. Once you register for your course, you can delete this block from your timeline.

Students will learn to resolve hardware and software issues in a multiplatform environment. Students will troubleshoot and repair various systems and applications, as well as desktop issues. NOTE: This course will help prepare students to attain certifications if desired.