This course introduces students to some of the major theories and topics of psychology, including the physiological basis of behavior, personality and learning theories, memory, states of consciousness, stress, research methods, intelligence, human development, psychopathology, and social behavior.

This capstone class will provide students with opportunities to apply knowledge and concepts acquired in program coursework. Students will develop proficiency while resolving issues in a simulated, scenario-based environment. In addition to reinforcement of concepts previously covered in the curriculum, the course will include employment seeking skills (resumes, portfolios, interviewing), image creation and deployment, and remote desktop diagnostics/troubleshooting.

Students will research, explore and evaluate new and future hardware and software advancements and trends. Areas to investigate may include contemporary package development applications, collaboration tools, reporting software, and innovative equipment and hardware, as well as new versions of current standards in software and applications.

Please complete 809-172 Introduction to Diversity Studies or 809-196 Introduction to Sociology This is for informational purposes only. Once you register for your course, you can delete this block from your timeline.

This capstone class broadens the students' customer service skill set. The course continues to build on end user communication methods, both oral and written. Students will be exposed to Information Technology Infrastructure Library (ITIL) methodology and Help Desk Institute (HDI) best practices.

Focus will be on desktop data security, data retention and recovery. Students will be introduced to computer forensics / data recovery tools, local security issues, disaster recovery plans and legal data requirements (i.e. HIPPA requirements, Sarbanes-Oxley Act, etc.).

Students will learn to resolve operating system and application issues by telephone, remote access, or by visiting an end user's desktop. Students will gain a working knowledge of operating in a workgroup and a client/server environment. NOTE: This course will help prepare the student to take the Microsoft Certified Desktop Technician Exam 70-272.

Complete three elective credits. The suggested electives are: 154-109 IT Computer Support Specialist Internship 102-138 BIZ Internship 801-196 Oral/Interpersonal Communications 801-198 Speech This is for informational purposes only. Once you register for your course, you can delete this block from your timeline.

Please complete 809-143 Microeconomics or 809-195 Economics. This is for informational purposes only. Once you register for your course, you can delete this block from your timeline.

The student will prepare and present oral and written technical reports. Types of reports may include lab and field reports, proposals, technical letters and memos, technical research reports, and case studies. This course is designed as an advanced communication course for students who have completed at least the prerequisite introductory writing course.