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Administrative Services

Clerical professionals are often a business’ most indispensable employees, performing the duties necessary for an efficient organization. The administrative services programs at Gateway Technical College will prepare students for an exciting career, with both classroom and real-world experience. Gateway offers students alternative course delivery including online classes as well as flexible day and evening classes on the Elkhorn, Kenosha and Racine Campuses. With flexible class scheduling, students can obtain an Office Assistant technical diploma within a year and can choose to continue on and apply their credits to an Administrative Professional associate degree.

Administrative Professional

Associate Degree Program Requirements: PDF icon 10-106-6 Administrative Professional Curriculum Sheet 2015-16.pdf

The work of an administrative assistant encompasses a variety of administrative and clerical duties including; coordinating and performing an office’s administrative activities as well as storing, retrieving and integrating information for dissemination to staff and clients. Gateway’s 69 credit Administrative Professional associate degree program will prepare students to enter the workforce or to continue their education by transferring credits to a four-year college. Courses of study include economics, web pages for the office, office technology communications and administrative office procedures.

Office Assistant

Technical Diploma Program Requirements: PDF icon 31-106-1 Office Assistant Curriculum Sheet 2015-2016.pdf

Office assistants work in a comfortable office setting while performing various office duties and responsibilities that can include filing, keyboarding, data entry, preparing mailings, proofreading and answering telephones. They also operate photocopiers, fax machines and other office equipment. The specific duties assigned to office assistants vary significantly, depending on the type of office in which they work. Gateway’s Office Assistant technical diploma is a 33 credit program and can be completed within a year if taken full time. Coursework includes records management, keyboarding applications, office proofreading and editing, and math with business applications.

Gainful Employment Information

What does an administrative professional or office assistant do?

A career in the office can be exciting, challenging and rewarding. Jobs are available in a number of fields including medical, legal and corporate environments. Graduates of the Office Assistant technical diploma can find a career as a general office clerk, customer service representative, data entry worker, receptionist and secretary.

Administrative Professional associate degree graduates can find a wide variety of job opportunities including administrative assistant, assistant manager, operations office associate, video and/or web-conferencing coordinator, desktop publishing coordinator and technology coordinator.

Learning by doing

Gateway’s coursework features simulations, group and team work and project-based learning. Each of the campuses has state-of-the-art computer labs allowing students to train on office equipment they will use in the workplace. Internships offered at various local organizations also give students valuable career skills and real-world experience. The Biz Squad internship program includes Administrative Professional students and those from other business programs. Student groups are teamed up with Gateway faculty to meet the needs of local businesses. The internship program provides excellent hands-on learning for students, while helping local businesses at the same time. Students are also encouraged to participate in student organizations, as membership will enhance the learning experience. The International Association of Administrative Professionals (IAAP) holds monthly meetings and state-wide educational conferences which provide students with the opportunity to gain greater knowledge and experience in their chosen careers. The Elkhorn, Racine, and Kenosha campuses are home to the Business Professionals of America (BPA). BPA is a national organization and provides students with networking and professional development opportunities. Students can also participate in monthly field trips as well as state competitions.

Job and salary outlook

According to the Bureau of Labor Statistics, employment of general office clerks is projected to grow by 17 percent through 2020. The median salary of a general office clerk was $13.21/hour or $27,470 annually in 2012. Students that complete the Administrative Professional associate degree can find positions as an entry level administrative assistant with a median annual salary of $35,330 in 2012.



Administrative Professional - Elkhorn
Vivian Krenzke

Tina Page

Administrative Professional - Kenosha
Ellen Burton

Pamela Manning

Administrative Professional - Racine
Marilyn Holden

Alysia Martinez

Kelly Brand

Program Administration

Ray Koukari, Dean

Manoj Babu, Associate Dean