In this course, students explore the Gateway Technical College community. They examine college resources and services, investigate skills that lead to academic success, and identify strategies for achieving educational and personal goals.

In this course, students explore concepts, design, documentation, and implementation of various database systems, including proprietary and open source technologies. Students implement Structured Query Language (SQL) to store, retrieve, and manipulate data. Students create queries, normalize database structures, and create stored procedures. Upon completion of this course, students will be prepared to develop and maintain databases used in application development.

In this course, students investigate the fundamentals of computer programming using the Python programming language. Students examine data types, variables, conditional statements, looping, array structures, and structured programming techniques. Upon completion of the course, students will be able to use Python to apply problem solving skills to create applications for delivery to various platforms.

Students will learn to resolve operating system and application issues by telephone, remote access, or by visiting an end user's desktop. Students will gain a working knowledge of operating in a workgroup and a client/server environment. NOTE: This course will help prepare the student to take the Microsoft Certified Desktop Technician Exam 70-272.

Focus will be on desktop data security, data retention and recovery. Students will be introduced to computer forensics / data recovery tools, local security issues, disaster recovery plans and legal data requirements (i.e. HIPPA requirements, Sarbanes-Oxley Act, etc.).

This capstone class broadens the students' customer service skill set. The course continues to build on end user communication methods, both oral and written. Students will be exposed to Information Technology Infrastructure Library (ITIL) methodology and Help Desk Institute (HDI) best practices.

Please complete 809-172 Introduction to Diversity Studies or 809-196 Introduction to Sociology This is for informational purposes only. Once you register for your course, you can delete this block from your timeline.

Students will research, explore and evaluate new and future hardware and software advancements and trends. Areas to investigate may include contemporary package development applications, collaboration tools, reporting software, and innovative equipment and hardware, as well as new versions of current standards in software and applications.

Focus will be on the principles of system software and utilities. This course will enable the learner to effectively configure and troubleshoot system software in multiple environments. Students will be introduced to integrated tools within the software and the different methods for interacting with system software. Topics will include Windows command-line, Linux GUI and command-line, emulation/connectivity to other non-PC-based systems and network directory services.

This class broadens the students' customer service skill set. The course continues to build on end user communication methods, both oral and written. Students will be expected to prepare and deliver end user training, create written and online manuals and FAQ's (Frequently Asked Questions), and perform the day-to-day duties in a variety of help desk environments.