This class broadens the students' customer service skill set. The course continues to build on end user communication methods, both oral and written. Students will be expected to prepare and deliver end user training, create written and online manuals and FAQ's (Frequently Asked Questions), and perform the day-to-day duties in a variety of help desk environments.

Focus will be on the principles of system software and utilities. This course will enable the learner to effectively configure and troubleshoot system software in multiple environments. Students will be introduced to integrated tools within the software and the different methods for interacting with system software. Topics will include Windows command-line, Linux GUI and command-line, emulation/connectivity to other non-PC-based systems and network directory services.

Students will learn to resolve hardware and software issues in a multiplatform environment. Students will troubleshoot and repair various systems and applications, as well as desktop issues. NOTE: This course will help prepare students to attain certifications if desired.

This course is designed to provide an overview of modern scripting languages commonly used to build and extend network administration and security tools. The course will introduce the student to scripting on both the Microsoft and Linux platforms. Students will explore the uses of scripting languages and third party modules for accomplishing tasks including scanning, enumeration and automation of network tasks.

This course is designed for learners to develop knowledge and skills in all aspects of the writing process. Planning, organizing, writing, editing and revising are applied through a variety of activities. Students will analyze audience and purpose, use elements of research, and format documents using standard guidelines. Individuals will develop critical reading skills through analysis of various written documents.

In this course, learners are introduced to fundamental IT concepts and terminology, including security, software development, database fundamentals, infrastructure, applications, and software. Upon completion of this course, students will be prepared to take the CompTia Tech+ Certification.

IT Essentials focuses on the relationship between hardware and system software. The course topics include PCs, peripherals, networking, security, troubleshooting, and communication skills. IT Essentials is an introductory course that presents a foundation toward the pursuit of CompTIA A+ certification.

This course is a basic introduction to Information Technology (IT) and how it impacts our lives. It will focus on how IT professionals implement industry tools and applications throughout businesses. Students will learn proper terminology as well as industry trends and concepts.

In this course, students explore the Gateway Technical College community. They examine college resources and services, investigate skills that lead to academic success, and identify strategies for achieving educational and personal goals.

This hands-on PHP Web Programming course provides the knowledge necessary to design and develop dynamic, database-driven web pages. Students will learn how to write and debug PHP code, how to effectively use many of its powerful features, and how to design and build their own PHP web applications. Students will design and create a Web Database usng the popular MySQL DBMS to function as a backend database for their PHP website.