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These professional development workshops are offered on a rotation basis several times a calendar year.  The workshops are intended for ‘front line’ leaders – whether you want to prepare potential leaders; have new, inexperienced cell leaders/supervisors; or need a ‘refresher’ for those already holding front line supervisory positions.  Participants have the opportunity to interact and learn from others from several local businesses who are attending the workshop.  Your facilitator is a ‘seasoned’ professional who has supervised employees in a variety of work settings.  Class concepts will be reinforced by ‘hands on’ application and practice which participants can take back to their job and apply right away!  Each participant will receive a completion certificate which can be copied for personnel file records.

  1. Basic Communication
  2. Building an Employee Training Program
  3. Building Effective Teams
  4. ​Conducting Effective Performance Appraisals
  5. Continuous Improvement
  6. Discipline and Dealing with Difficult People
  7. Effectively Working with the Latino Employee
  8. Emotional Intelligence On-The-Job
  9. Employee Selection and Interviewing 
  10. Ensuring High Quality and Productivity
  11. Health and Safety in the Workplace 
  12. Laws Governing Supervision
  13. Managing Change
  14. Managing Conflict
  15. Managing Diversity
  16. Meeting High Ethical Standards
  17. Motivating Employees
  18. Planning
  19. Problem Solving and Decision Making
  20. Project Management 
  21. Running Productive Meetings
  22. Supervising in a Union Environment
  23. Time Management
  24. Train-the-Trainer
  25. Using the DISC Model to Understand Myself and Others
  26. What is Leadership?

OPEN ENROLLMENT: professional development workshop format (PDW)

A minimum of 6 participants is required.  You will be notified at least five working days in advance if a workshop is canceled.

All PDW sessions are held at the S C Johnson iMET Center, 2320 Renaissance Blvd., Sturtevant next to the water tower.

CUSTOMIZED: on site workshops

Each of these 26 content areas can be customized to the specific needs of your organization.  These modules can be delivered in 2, 3, 4 or more hour segments depending on the number of learning objectives included and the number of participants in the class.  We can accommodate as few as 3 or as many as 20 in a session.  These descriptions are meant as a base starting point in building a course that meets your desired end results.

These customized workshops can also be held at the Gateway campus nearest your business location.

Don’t see a topic you need individually or in your work place?  We have the resources to develop many content areas using full-time and part-time Gateway faculty.


Basic Communication

  • Distinguish between various methods of communication
  • Identify the flow of formal and informal communications in an organization
  • Understand the interpersonal barriers to effective communication
  • Understand elements of effective and active listening

Building an Employee Training Program       

  • Understand myths as well as truths about training adults
  • Describe steps in an effective training program
  • Identify skill gaps between employee and job requirements.
  • Understand how to improve employee job skills

Building Effective Teams

  • Identify the characteristics of an effective team
  • Identify the road blocks to productive teams and discuss how overcome them
  • Identify how each individual contributes to the success of the team
  • Identify how to apply strategies to ensure teams are effective on-the-job

Conducting Effective Performance Appraisals

  • Understand the importance of providing feedback to employees
  • Understand the importance of documentation in the appraisal process
  • Describe how to conduct the appraisal meeting
  • Describe the importance of goal setting in performance appraisal process

Continuous Improvement

  • Understand fundamental concepts of empowerment
  • Identify three elements of Total Quality Management
  • Understand Deming’s Fourteen Points of Quality
  • Understand the process of effective delegation

Discipline and Dealing with Difficult People

  • Identify the causes of employees’ difficult or unacceptable behavior
  • Understand importance of coaching employees
  • Distinguish between positive and negative discipline
  • Understand the need for corrective action in an organization
  • Describe proper steps in taking corrective action

Effectively Working with the Latino Employee

  • Define the diverse cultures within the Spanish speaking population
  • Understand  intercultural communication challenges and how to overcome them
  • Identify how to effectively manage differences between cultures – including, but not limited to, gender, family, religion, politics, and generational differences

Emotional Intelligence (EI) On-The-Job 

  • Identify emotional competencies identified by Daniel Goleman (What Makes a Leader)
  • Self-awareness – identify emotions, strengths, weaknesses, drives, values & goals and impact on others
  • Self-regulation – redirect disruptive emotions and adapting to change.
  • Social skill – manage relationships
  • Empathy - consider other people's feelings especially when making decisions
  • Motivation – the drive to achieve
  • Understand that EI can be developed to achieve outstanding performance
  • Practice strategies for applying EI in the workplace

Employee Selection and Interviewing  

  • Identify the topics that should not be addressed when interviewing job applicants
  • Understand key employment laws related to hiring
  • Distinguish between job description and job specifications
  • Understand behavioral interviewing techniques and how to select the best qualified candidate

Ensuring High Quality and Productivity

  • Describe consequences suffered by organizations as a result of poor quality work
  • Summarize techniques for quality control
  • Identify ways organizations measure their success in continuous quality improvement
  • Identify Constraints on productivity

Health and Safety in the Workplace

  • Understand the importance of a safe work environment
  • Identify key OSHA laws and requirements
  • Identify the steps in developing a safety program – including a cross-functional safety committee and regular safety audits

Laws Governing Supervision         

  • Summarize laws intended to provide fair employment
  • Discuss how to prevent sexual harassment in the workplace
  • Discuss how a supervisor should respond to charges of sexual harassment
  • Understand the value of a diverse workplace and ensuring anti-discrimination  

Managing Change

  • Identify sources of change and explain why employees and managers resist it
  • Identify the cycles of accepting change
  • Discuss how managers can overcome resistance and implement effective change

Managing Conflict

  • List positive and negative aspects of conflict
  • Identify root causes of conflict
  • Define the types of conflict
  • Explain how managers can initiate and mediate conflict resolution between employees

Managing Diversity

  • Define different kinds of diversity
  • Discuss how the U.S. and local workforce is changing and its impact on the supervisor
  • Differentiate between prejudice, discrimination and stereotypes in the workplace
  • Describe some ways to communicate more effectively in the diverse workplace

Meeting High Ethical Standards

  • Define ethics and explain how organizations specify standards for ethical behavior
  • Identify benefits of ethical behavior and challenges that make ethical behavior more difficult in the workplace
  • Describe the major types of ethical behavior managers should practice

Motivating Employees

  • Understand what motivates each employee as an individual
  • Discuss various motivational theories – expectancy, Herzberg’s job satisfaction, Maslow’s hierarchy of needs
  • Identify how a job can satisfy an employee’s needs
  • Understand ways to use motivators in the workplace


  • Understand the importance of planning in the success of an organization
  • Identify the steps in the planning process
  • Understand the variety of tools used in the planning process

Problem Solving and Decision Making

  • Understand problem-solving principles
  • Identify individual problem – solving style
  • Understand how to deal with a variety of problem solving methods within a team
  • Plan/Do/Check/Act, Brainstorming, Fishbone Charts

Project Management      (Note: This workshop does not cover MS Project software).

  • Identify the project management cycle of planning, scheduling and controlling
  • Identify ways to better utilize human resources, equipment and materials available
  • Identify tools to help you gain up-front commitment to project priorities and schedules, and track milestones
  • Understand techniques to get projects that are falling behind back on track and completed on time

Running Productive Meetings

  • Identify ‘roadblocks’ to effective meetings
  • Identify the roles needed to run an effective meeting – discussion facilitator, record keeper, flip chart recorder, time keeper, participant
  • Discuss key skills for effective meetings – importance of an agenda, establishing ground rules,  handling disruptions, dealing with difficult participant behaviors, ensuring follow-up and completion of action items and celebrating success

Supervising in a Union Environment

  • Explain a supervisor’s role during a union organization drive and collective bargaining
  • Provide guidelines for working within a union environment
  • Identify the steps in handling an employee grievance

Time Management

  • Identify the basic characteristics of effectively managing time
  • Understand the misconceptions of time management
  • Identify common time wasters and how they impact the supervisor’s performance
  • Techniques for more effectively managing time


  • Identify the three kind of learning styles – kinesthetic, auditory and visual
  • Identify how to teach each learning style most effectively
  • Understand the learning cycle – TELL, SHOW, DO
  • Identify the role of constructive feedback and testing for understanding

Using the DISC Model to Understand Myself and Others

  • Take the DISC behavioral style assessment to determine individual strengths and weaknesses including communication, decision making, social interaction, and work preferences
  • Identify what causes conflict with other behavioral styles, how others like to be managed, how to adapt communication methods, how to assign work, etc
  • In a customized workshop the DISC information can be used in additional session discussions and application

What is Leadership?

  • Difference between leadership and management
  • Distinguish between various factors affecting leadership style
  • Understand theory X and theory Y
  • Understand factors affecting leadership styles and how to flex to your employees’ need